Stay Casino Privacy Policy

Account registration requires us to obtain core identification details: your full name, email, date of birth, phone number, and current address. Payment-related information — including credit card details, bank account numbers, and transaction history — is collected to enable deposits and cash-outs.

As you interact with our site and play games, we automatically record technical information such as your IP address, operating system, device specifications, and browsing patterns. This data supports fraud mitigation, system integrity, and experience optimisation.

Communications with our support department are logged and stored, preserving the full context of your inquiries and our responses.

Identity verification and regulatory compliance (including AML and KYC protocols) represent core uses of your information. These safeguards are mandatory across the online gambling sector and protect both your account and our operational integrity.

We process your details to facilitate financial transactions, administer your account, and furnish customer assistance. Data analysis also enables us to identify suspicious activity and block unauthorised access attempts.

Should you consent to marketing communications, we will send you details about promotions, exclusive bonuses, and service announcements via your preferred contact method. Marketing preferences can be adjusted or revoked at any time through the unsubscribe option in our emails or your account settings.

Aggregated and anonymised data informs our understanding of player behaviour, game performance metrics, and platform enhancements.

All data exchanged between your device and our infrastructure is encrypted using SSL/TLS protocols. Your account login is protected by a password mechanism that remains your sole responsibility to keep confidential.

Complete security cannot be assured in any digital environment. Although we employ comprehensive protective measures, no system is immune to all potential risks. You must safeguard your username and password against unauthorised disclosure.

Our platform deploys cookies to store your login state, remember your settings, and gather usage analytics. Some cookies are mandatory for core functionality; others enhance convenience but remain optional.

Browser-level cookie controls allow you to accept, reject, or delete cookies at your discretion. Restricting cookies may limit certain site features.

Personal data is maintained throughout your account's active period and retained beyond closure to satisfy legal and regulatory timeframes. Financial documentation is typically preserved for 5–7 years per anti-money laundering standards.

Should you request account removal, we will erase your data to the extent permitted by law. Anonymised records may be retained for compliance reporting and statistical analysis.

Depending on your jurisdiction — including Australian residents — you may be entitled to:

• View all personal information Stay Casino holds about you
• Rectify any data that is outdated or inaccurate
• Erase your information (where legal obligations permit)
• Limit the scope of data processing applied to your account
• Withdraw your agreement to receive promotional material at any time

Submit requests to exercise these rights via our support team. Responses are typically provided within 30 days.

Stay Casino does not trade or licence your personal information to marketing organisations. Data sharing occurs only with:

• Financial institutions and payment gateways
• Fraud detection and compliance vendors
• Support ticketing systems
• Web analytics platforms
• Government bodies (when legally mandated)

All external partners operate under strict confidentiality agreements and are restricted to the stated purposes.

Stay Casino operates from an offshore location. For Australian players and other international users, your information may be transferred to jurisdictions outside your home country and stored remotely. By accessing our services, you acknowledge and accept this arrangement. We implement equivalent protective standards for all international data flows.

This privacy statement may be revised periodically to reflect operational changes or new legal requirements. Material revisions will be communicated by updating this page and refreshing the "Last Updated" timestamp.

Questions about this privacy statement, requests to exercise your data rights, or concerns regarding information handling should be directed to:

• Email: support@staycasino.com
• Live chat: Accessible via our website
• Mailing address: [Operator address - verify in T&Cs]

Stay Casino is an offshore gambling operator and is not subject to Australian Gambling and Liquor Authority (AGLA) oversight. Australian players should understand that offshore venues operate outside domestic regulatory frameworks. Unresolved disputes may be escalated through independent dispute resolution services or by contacting the gaming authority in the operator's licensed jurisdiction.

Last Updated: [Insert current date]

This privacy statement is supplied as reference material. Your complete legal obligations and rights are governed by our Terms and Conditions, which should be reviewed in full.