Stay Casino Terms & Conditions

To open and use a Stay Casino account, you must:

1. Be at least 18 years old (or the legal age of majority in your jurisdiction).
2. Provide accurate personal information during signup, including your name, date of birth, email address and payment details.
3. Accept the operator's full terms of service before placing any bets or claiming bonuses.
4. Comply with all applicable laws in your country or state of residence.

Stay Casino reserves the right to verify your identity and source of funds at any time. If you provide false or misleading information, your account may be suspended or closed without notice.

Promotional offers at Stay Casino (including welcome bonuses, no-deposit bonuses and ongoing promotions) are subject to specific terms. Key points:

• Bonuses are only available to new or eligible players as stated in each offer.
• Most bonuses carry a wagering requirement (playthrough) - you must bet the bonus amount a set number of times before you can withdraw winnings.
• Bonuses may be forfeited if you do not meet the wagering requirement within the stated timeframe.
• Some games may contribute less (or not at all) toward wagering requirements.
• Maximum withdrawal limits may apply to bonus winnings.
• Bonuses cannot be combined unless explicitly stated.

Always read the full terms for each promotion before claiming it. For detailed breakdowns, see Stay Casino Bonuses Explained.

Stay Casino may suspend or permanently close your account if you:

• Breach the terms of service or any bonus terms.
• Engage in fraudulent, abusive or illegal activity.
• Use multiple accounts to claim duplicate bonuses.
• Attempt to exploit system vulnerabilities or bonuses.
• Fail identity verification or source-of-funds checks.
• Violate responsible gambling policies or self-exclusion agreements.
• Are located in a restricted jurisdiction.

If your account is closed, any remaining balance may be forfeited. You have the right to request a reason for closure and may lodge a dispute (see below).

Stay Casino is committed to responsible gambling. If you wish to limit your play, you can:

• Set deposit limits on your account.
• Request a temporary timeout (session break).
• Self-exclude for a set period or permanently.

If you are struggling with gambling, contact:

• Gambling Help Online (AU): 1800 858 858 or https://www.gamblinghelponline.org.au/
• Lifeline (AU): 13 11 14
• GambleAware NSW: https://www.gambleaware.nsw.gov.au/

[!RISK] Online gambling carries financial risk. Only gamble with money you can afford to lose. If gambling stops being fun or is causing harm, seek help immediately.

If you have a complaint about Stay Casino:

1. Contact customer support with details of your issue. Most disputes are resolved within 7-14 days.
2. Request a formal response if you are not satisfied with the initial reply.
3. Escalate to the operator's dispute team if needed.
4. Lodge a complaint with the relevant gaming regulator if the operator is licensed (e.g., Curacao eGaming Authority).

Stay Casino should provide a clear complaints procedure in its full terms. If you cannot reach resolution, you may have recourse through your payment provider or a third-party dispute service, depending on your jurisdiction.

• You are responsible for ensuring your payment details are correct and secure.
• Deposits are typically processed instantly or within a few hours.
• Withdrawals may take 1-7 business days depending on your payment method.
• Stay Casino may request additional verification before processing large withdrawals.
• Refunds are subject to the operator's refund policy and may not be available for all transactions.

For full details, see Payment Options at Stay Casino.

All content on the Stay Casino website - including logos, graphics, game software, text and design - is owned by or licensed to the operator. You may not copy, reproduce, distribute or modify this content without permission.

Stay Casino is provided "as is" without warranties. The operator is not liable for:

• Loss of funds due to your own actions or negligence.
• Technical errors, system downtime or connectivity issues.
• Unauthorised access to your account (if you fail to protect your password).
• Third-party payment processor failures.

However, the operator remains liable for breaches of consumer protection law and responsible gambling obligations.

Stay Casino may update these terms at any time. Changes are effective when posted on the website. Continued use of your account after changes are published constitutes acceptance of the new terms.

These terms are governed by the laws of the jurisdiction in which Stay Casino is licensed (typically Curacao or similar). Any disputes are subject to that jurisdiction's legal framework.

This page is a summary for Australian players. It does not replace the operator's full terms of service. Always review the complete legal terms on the Stay Casino website before signing up.

For questions about specific terms, contact Stay Casino customer support or consult the full terms of service on the operator's website.