Responsible Gambling at Stay Casino

Stay Casino offers several tools designed to help you manage your gambling activity:

Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your account. Once set, you cannot deposit more than your chosen amount within that period. This is one of the most effective ways to control spending. Access deposit limits through your account settings under "Responsible Gambling" or "Player Protection."

Loss Limits

Some accounts allow you to set a loss limit - a maximum amount you're willing to lose over a set timeframe. If you reach this limit, your account will be temporarily restricted from further play.

Session Timeouts

Use session timeouts to take automatic breaks. You can set the system to log you out after a specified period of inactivity or play time. This creates a natural pause to reassess your activity.

Self-Exclusion

If you need to step away from gambling entirely, self-exclusion is a formal tool that locks your account for a period you choose (typically 6 months to several years). During self-exclusion, you cannot log in, deposit, or play. Contact Stay Casino support to initiate self-exclusion - this is a binding commitment that requires you to wait out the full period before reactivating your account.

[!RISK] Online gambling carries financial risk. Losses can accumulate quickly, especially with live games and high-volatility pokies. If gambling stops being fun or you're chasing losses, seek help immediately. Contact Gambling Help Online on 1800 858 858 (free, confidential, 24/7).

If you or someone you know is struggling with gambling, these services are available:

Gambling Help Online

• Phone: 1800 858 858
• Website: https://www.gamblinghelponline.org.au/
• Available 24 hours, 7 days a week
• Free, confidential counselling and support

Lifeline Australia

• Phone: 13 11 14
• Website: https://www.lifeline.org.au/
• Crisis support for mental health and gambling-related distress
• Available 24/7

GambleAware NSW

• Website: https://www.gambleaware.nsw.gov.au/
• Information, self-assessment tools, and local support services

Victorian Responsible Gambling Foundation (VRGF)

• Website: https://www.vrgf.org.au/
• Counselling, support groups, and resources for Victorian residents

These services are independent of Stay Casino and provide confidential support at no cost.

1. Log into your Stay Casino account and navigate to "Account Settings" or "Responsible Gambling."
2. Select "Deposit Limits" and choose your timeframe (daily, weekly, or monthly).
3. Enter your limit amount in AUD.
4. Confirm the change - most limits take effect immediately or within 24 hours.
5. Review regularly - adjust your limits if circumstances change, but note that increases may have a waiting period.

[!NOTE] Deposit limits are account-specific. If you play at multiple casinos, set limits at each site separately. Limits at Stay Casino do not carry across to other operators.

Self-Exclusion is a formal, time-locked restriction. Once activated, your account is closed and you cannot access it for the duration you select. Self-exclusion is binding - you must wait out the full period (even if you change your mind) before the account can be reactivated.

Account Closure is different: you can close your account at any time, but you may be able to reopen it after a short period. If you need a permanent break, self-exclusion is the stronger tool.

To self-exclude:

• Contact Stay Casino support via live chat or email
• Provide your username and reason (optional but helpful)
• Confirm the self-exclusion period
• You will receive written confirmation

Problem gambling can develop gradually. Warning signs include:

• Spending more time or money than intended
• Chasing losses (betting more to recover what you've lost)
• Neglecting work, family, or personal commitments
• Hiding gambling activity from others
• Feeling anxious or irritable when not gambling
• Borrowing money to gamble

If you recognise these signs in yourself or someone else, reach out to one of the support services listed above. Early intervention makes a real difference.

Stay Casino is committed to supporting responsible gambling. The platform includes age verification (18+), account verification, and limits on promotional offers for players who have set restrictions. However, you are responsible for using these tools - Stay Casino cannot monitor your behaviour across other sites or enforce limits you don't set.

Gambling should be fun and within your budget. If it stops being enjoyable or you're gambling with money you can't afford to lose, take action immediately. The tools and support services outlined here are available to help.

For questions about Stay Casino's responsible gambling features, contact support directly via live chat or email.