VIP Rewards at AU Casinos Carrying Stay Casino

Thresholds are cumulative lifetime deposits. Once you reach a tier, you stay there - there is no demotion for inactivity. Wagering requirements apply to bonus funds only, not to cashback earned on real-money play.

Tier benefits apply to all games (pokies, table games, live casino). Cashback is calculated on net losses within each calendar month.

Cashback is paid monthly on net losses. If you deposit $1,000 and lose $800 across all games, your cashback is calculated on the $800 loss, not the deposit.

Cashback is credited as real money (no wagering requirement) and can be withdrawn immediately or used to play.

Loyalty points accumulate separately. Every $1 wagered earns points at a rate that increases per tier. Points redeem for bonus credit, free spins, or exclusive merchandise. The redemption rate improves at higher tiers - a Platinum player gets more value per point than a Bronze player.

Gold tier and above receive a dedicated account manager (shared at Gold, fully dedicated at Platinum and Diamond). Your manager handles:

• Bonus customisation (tailored offers based on your play history)
• Withdrawal support (expedited processing for large payouts)
• Account queries (direct contact, no queue)
• Game recommendations (based on your preferences)
• Special event invitations (exclusive tournaments, cashback boosts)

Diamond members have 24/7 manager access via phone, email, and live chat.

Beyond cashback, VIP tiers unlock:

Higher withdrawal limits. Bronze players can withdraw up to $5,000 per day; Diamond players have no daily limit. This matters if you hit a large win or want to cash out a significant balance.

Faster KYC processing. Platinum and Diamond tiers receive priority identity verification, reducing delays on first withdrawal.

Exclusive bonuses. VIP-only promotions run monthly - reload bonuses, free spin packages, and tournament entries unavailable to standard players.

Birthday rewards. All VIP members receive a bonus credit on their birthday month, scaled to tier.

Invitations to live events. Diamond members are invited to exclusive player events (online tournaments, live casino sessions with special prize pools).

Cashback is paid automatically - no opt-in needed. Check your account dashboard on the 1st of each month to see your previous month's cashback amount.

You don't apply. The system is automatic. Once your account meets a tier's deposit threshold, you're upgraded immediately.

If you're close to a tier upgrade, contact support to confirm your progress. Some casinos offer "fast-track" invitations to new players (e.g., "reach Silver in 30 days, get a $50 bonus"), so check the promotions page regularly.

Existing players can also be invited to higher tiers if they've been inactive - Stay Casino occasionally sends "win-back" offers to dormant accounts.

Stay Casino holds an offshore gaming licence and is not regulated by Australian state gambling authorities. VIP benefits do not override responsible gambling limits. You can set deposit caps, loss limits, and self-exclusion at any time, regardless of tier.

Cashback and bonus offers are subject to terms - read the full VIP terms on the site before claiming. Wagering requirements apply to bonus funds only, not to cashback earned on real-money play.

If you're concerned about your play, contact Gambling Help Online (1800 858 858) or enable self-exclusion in your account settings.

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Ready to join? Sign up to Stay Casino and start earning cashback and loyalty points from your first deposit.